Privacy Policy

1. Who We Are

Pop & Serve Ltd is the data controller responsible for your personal information. You can contact us at:

2. Information We Collect

We may collect the following personal information when you:

• Submit an enquiry or quote request through our contact form
• Email us directly
• Engage us for catering services

The information we collect may include:

• Your name and contact details (email address, phone number)
• Event details (date, location, type, guest numbers)
• Dietary requirements or preferences
• Any other information you choose to provide

We also collect limited technical data via standard web server logs (IP addresses, browser type, pages visited) to ensure our website functions correctly. This data is not used to identify individuals.

3. How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiries and provide catering quotes
• Plan and deliver catering services you have engaged us for
• Communicate with you regarding your event
• Meet our legal and contractual obligations

We will not use your information for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Legitimate interests — To respond to enquiries and carry out our catering services
• Contract — Where we have or are entering a service agreement with you
• Legal obligation — Where we are required to process data to comply with applicable law
• Consent — Where you have explicitly agreed to a specific use of your data

5. Cookies

Our website uses cookies to ensure essential functionality. We use a cookie consent banner to allow you to accept or reject non-essential cookies.

We currently only use functional (essential) cookies. If you accept analytics cookies in future, this policy will be updated accordingly. You can change your preferences at any time by clearing your browser cookies.

6. Sharing Your Information

We do not sell, trade, or share your personal information with third parties for marketing purposes.

We may share your information with trusted third parties only where necessary to deliver our services (e.g. venue contacts where relevant to your event). Any such sharing is conducted under appropriate confidentiality obligations.

We may disclose information if required by law or legal proceedings.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry information is typically retained for up to 12 months unless we have an ongoing relationship with you.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access — The right to request a copy of the personal data we hold about you
• Rectification — The right to have inaccurate data corrected
• Erasure — The right to request deletion of your data in certain circumstances
• Restriction — The right to restrict processing in certain circumstances
• Portability — The right to receive your data in a portable format
• Objection — The right to object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. Our website is served over HTTPS.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Changes to This Policy

We may update this policy from time to time. The date of the most recent update is shown at the top of this page. Continued use of our website constitutes acceptance of any updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: